#2080 ✓resolved
Glenn DeVall

Ebay created 'Captcha' so I can not log into to Ebay thru Jbidwatch

Reported by Glenn DeVall | February 6th, 2019 @ 01:55 PM | in 2.1 Release

A new problem. Tried to login to Ebay account from Settings by clicking on the TEST Login.
Came back with an error message that "Ebay has created a 'Captcha' so I can not log into Ebay and
requires a human intervention. I called Ebay and they had me logout and log back in from my PC using
windows Internet Exployer. No problems but Jibwatcher still will NOT login with user ID and account
password. A new problem.


Comments and changes to this ticket

  • Morgan Schweers

    Morgan Schweers February 7th, 2019 @ 01:17 AM

    • State changed from “new” to “resolved”

    Unfortunately this isn't a new problem, in general, although I understand it's new for you. eBay detects some aspect of JBidwatcher's login process as 'automatic' (which it, in fact, is) and blocks it.

    Years ago I came up with a solution, allowing JBidwatcher to prompt the user for the information, but time and the gradual changes on eBay's site have made it no longer work, and I never shipped it with the app.

    Generally my advice is to stop using JBidwatcher for a few days, let their security system 'calm down' a bit. It's not a great answer, and I wish I had something better, but because eBay isn't (understandably) willing to share exactly what JBidwatcher triggered on their system, I can't really fix it.

    I understand their reason for triggering the security, but I wish they wouldn't. :(

    Give it a few days, and see if it works again.

    -- Morgan

  • ivan

    ivan November 28th, 2019 @ 01:13 AM

    Until now (one week ago), a call to the eBay support asking to remove the captcha did the trick under less than 12 hrs.
    Unfortunately, the login process has changed since.

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