#1568 ✓closed
Ant Davidson

Unable to activate my account via email link

Reported by Ant Davidson | June 25th, 2012 @ 12:20 AM | in 2.1 Release

Hi Morgan help please >>> I clicked on the activate account link within the email received to register it then takes me to the log in page I enter my email address and password in the sign in box and this following message appears

1 error prohibited this user session from being saved

There were problems with the following fields:

Your account is not active

Please note the email and password contained within the email I received were correct as they are the only email and password I use after double checking my password and my email address contained any misspelling in the sent email I copied and pasted them from the email to the sign in box and again the error message was displayed so it seems I cannot register my MyJBidwatcher account.

many thanks for reading this message I hope you can help best regards Ant

Comments and changes to this ticket

  • Ant Davidson

    Ant Davidson June 25th, 2012 @ 12:34 AM

    Sorry forgot to mention my operating system if it helps >> MAC OSX Lion 10.7.4

    I also tried the reset password link and had the same results

  • Ant Davidson

    Ant Davidson July 9th, 2012 @ 01:04 AM

    Ok Friends a comment and a moan it is now July 8 2012 and no response to my ticket dated June 25 2012 except for a spam message that advertises android mobile phones seems to me customer services is very poor to act or is there only one person who is dealing with customer support if so then they certainly need help with over 258 open tickets still outstanding with 227 all new and 541 unprocessed please can this state of affairs be resolved otherwise what is the point of having a JBidwatcher sbiper tool for Ebay installed on my pc many thanks regards ant

  • Morgan Schweers

    Morgan Schweers July 9th, 2012 @ 01:34 AM

    • State changed from “new” to “open”

    There is, in fact, only one person. I follow the bugs (although I missed the spam piece) typically, but I can't resolve all of them. Many bugs are 'MPNMI' bugs, 'Mysterious Problems That Need Massive Investigations', so either I leave them sitting, unresolved, or I potentially resolve them incorrectly.

    Sometimes (in dozens of cases) I'll add a request for log files, which never gets answered. But I don't have the time to go back and step through all the bugs to try and figure out which ones were 'fire and forget' bugs, where the original author is no longer going to respond or follow the ticket.

    I actually wrote an entire web app to try and improve my use of the bug tracking system, and it works (needing tweaks now and then as Lighthouse changes its API) but it just made it completely evident how hard it is to keep up. If it takes me 5 minutes to process each bug, and the 47 JBidwatcher related emails currently in my Inbox, I'd simply have no time for work, or coding on JBidwatcher. So stuff falls to the side, unfortunately.

    (I can't even delete the spam message above, unfortunately. Since it's marked as spam, it's an 'invalid comment', and I can't edit it.)

    But look, the most important thing is this...

    My JBidwatcher is not an essential part of JBidwatcher. It's an add-on feature I've been working on, playing with, and exploring. It's not critical. You snipe from your computer, it loads eBay items from your computer, JBidwatcher does everything on your computer.

    My JBidwatcher is not necessary to JBidwatcher's operation, and so tickets relating to it are...well, very low priority. As in I'll read it, go 'hmm, that's interesting', and generally forget it unless I have an insight as to how to fix it on the spot, in less than 2 minutes.

    Unfortunately, registration/activation issues are not typically that simple. :( I have a version of the My JBidwatcher site which entirely revamps the authentication code, but I haven't finished testing it. Mostly because I'm also trying to get a new version of JBidwatcher out that fixes the null prices, and other issues, all that are actually important to day-to-day users.

    I'm sorry I didn't get to your ticket; I do try to pay attention to what tickets are showing up, but mostly as keeping a finger on the pulse of the userbase. If things start going sideways with the actual desktop application, the bug reports are typically the first place that a pattern starts to show up. I try to mark tickets as resolved, when I actually fix them, but 90% of the tickets here are 'Something went wrong! Fix it!' and hard to resolve because of that.

    Yours, for example, has no email address that I can go and look your information up with. This makes sense, because all tickets are public, and you don't want your email address out there. That's why I've shifted to using Tender for support because you can create a private message there. I haven't pushed that change into JBidwatcher yet, so the links still come here.

    Anyway, I'm sorry your bug report got stuck where it did. It's just me, and I get overwhelmed, unfortunately. Not a good excuse, but it's what I've got to work with.

    Don't worry about My JBidwatcher. You don't need it, and probably don't want it. Yet. :)

    -- Morgan Schweers, CyberFOX!

  • Morgan Schweers

    Morgan Schweers March 8th, 2017 @ 04:39 PM

    • State changed from “open” to “closed”
    • Tag set to old

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